Please note that we do not allow suspended memberships to be cancelled. Two billing periods must be completed after suspension and prior to cancelling membership.
For actualization of account details, lost or stolen debit cards or credit cards, please notify us in writing.
Any and all arrears payments are the responsibility of the client and must be paid in full.
Please note that for credit card payments, ‘EziDebit Australia’ will appear on your credit card statement as the payment reference.
Early termination of contracts will incur a 50% payment for the remaining term on the membership.
If you are unable to attend M/M due to serious illness or injury we may suspend longer or cancel without penalty with the supply of a detailed doctors certificate.
Membership can also be cancelled if you relocate to an area more than 10 kilometres from an M/M studio but you must show us a letter from your real estate agent or advice from Australia Post.
Memberships can be transferred to another person within the minimum term of your agreement so long as the transferee: is not a current member, has not been a member for 3 months.
All Suspension and Cancellation requests should be sent to firstname.lastname@example.org
If you must cancel- do so at least 1 HOURS before the start of class. This will allow us enough time to notify the next in line and give them travel time to come practice
If you cancel within 1 hours you will be charged $10 on a membership, or lose your class on a drop in or 10 pass
At the scheduled start of class we will give your spot to the next person waiting in reception on ‘stand by’ if you are late to arrive at the studio.